FAQ
How can I contact customer service?
You can contact us through our website contact form or by email at info@woollymo.com. Please include your order number when contacting us about an existing order, so our team can assist you more quickly and help you with whatever you need!
What products do you sell?
We offer a carefully selected range of gifts for women, men, children, babies, and pets. Our collection includes home décor, beauty and self-care products, accessories, wellness items, seasonal gifts, and thoughtful presents for everyday occasions.
Can I shop for the whole family in one place?
Yes. Our goal is to make gifting easier by bringing products for different people, ages, interests, and occasions together in one convenient online store.
How long does delivery take?
Delivery times vary depending on the product, destination, and fulfillment location. Estimated shipping information will be displayed during checkout or on the individual product page.
Do you ship internationally?
Shipping availability depends on the product and destination. Please enter your address at checkout to confirm whether delivery is available in your area.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. We can only make changes before the order has been processed or shipped.
What is your return policy?
Eligible items may be returned according to our return policy. Products must generally be unused, unopened, and in their original condition. Some products, including personal-care items or customized items, may not be eligible for return. For returns, please get in touch with us at info@woollymo.com.
When will I receive my refund?
Once your refund has been approved and processed, it will be sent back to your original payment method. Most refunds appear within 7-10 business days, depending on your bank or card provider. Weekends and holidays are not usually counted as business days. If you have not received the refund after the expected timeframe, please contact your bank or card provider first, then contact us with your order number so we can investigate.
What if my order arrives damaged?
Please contact us promptly with your order number and clear photographs of the damaged product and packaging. We will review the issue and help determine the appropriate solution.
Is my payment information secure?
Payments are processed through secure payment providers. We do not store your full payment-card details on our website.
Do you offer gift recommendations?
Yes. Browse by recipient, occasion, or season to find suitable ideas. You can also contact us if you need help choosing a gift.